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Terms & Conditions

“” , We are government incorporation license of Groxy Retails as brand name of Groxy on platform of website/app. As we are located in Surat based registered office at Surat, Gujarat-India. We are exertion constantly to maintain all details and information accurate and up to date. We have set some terms and conditions for serves you more simply shopping experience with us. So that kindly read this carefully. By accessing or submitting an order (and any next orders) on our website/app you are agreeing to the terms that mentioned below.

1. General Information

You are accessible us on Website/Application platform in any time. We pleased to dealing to you with large range of products which available in stock/list on And for that book your order; you have to complete registration with your required profile details in registration area. Once you placed successfully order with us, we are process packaging ordered items and manage to shipping for home delivery at your doorstep as you entered delivery address.

2. Registration & Login Account

For place orders on website/App; First time ,You have to register with your correct name, valid contact number, proper current delivery address with landmark for communications related to your purchases with us and set login and password. And in last checkbox with agreeing to the terms and conditions, you agrees to receive promotional communication and newsletters upon registration. After next orders you just need to enter login & password and make orders easily.

3. Purchase/Buy

- We are sell all listed items on website/app only to end-users customers.

- We will confirm acceptance of your order whether placed directly by using website/app. This will occur either by message on the website immediately after you have confirmed your order after checkout process, And  customer also receive email for the successful order on their email address as he/she entered in profile while register. Also received SMS on their registered mobile number with Groxy.

- Customer must be 18 years or over and must have completed the registration process with valid mobile number & proper address in order to participate in our website/app based home delivery service.

- By accessing website/app you will agreed with these terms and conditions. All buy and purchases made on this website/app are governed by all these Terms and Conditions.

4. Product Price and Shipping/Delivery charges 

- All listed product’s price is final price on Website/App, only if in any exceptional case on particular product’s promotional offer then price may be differ.

E.g.: Offer Like – Buy XYZ PRODUCT (Qty-01) price is Rs. 100 and if Buy same XYZ PRODUCT (Qty-02) price is Rs. 150.

- If any product inclusive with substitute item by particular product company for that time promotional offer from their company for limited periods then it will be depends when you order and checkout with  that product(s) then that substitute item will applicable or not.

E.g.: Offer Like – Buy XYZ product-01kg and Get ABC product 250gm free while this offer run in January to march month by product company. And you will be order this XYZ product-01kg in April month then you should not be eligible to get free substitute ABC product 250gm at that delivery time.

- All listed product’s price is inclusive 18% GST on Website/App.

- All listed product’s price is subject to Surat jurisdiction only.

- For Delivery/Shipping Charge depends on after checkout cart value. If cart value below 399 then delivery charge will be Rs. 29 and If cart value below 399 then delivery charge will be Free; And its update in checkout page also.

- Delivery/Shipping charges’s increase/decrease authority and final control to administrative of Groxy Retails only.

- Packaging charge is also applicable as fix Rs. 05 on every order checkout.

5. Checkout & Payment

- We are request to customers that while in checkout page kindly recheck ordered items , prices, suitable delivery slots and any applied any charge(if) after that understands all correct then make payment as you suite by wallet, credit card-debit card, net banking or cash/card on delivery and after you can CONFIRM the running order.

- We are not charged to any customer for made a payment by any wallet, credit card-debit card, net banking successful/unsuccessful transaction. As same as also zero charge on cash/card on delivery at your doorstep point of delivery.

- You are agree to compensate us in full against all reasonable costs expenses and outgoing incurred by us in obtaining payments from you in the event a failed payment occurs. We may at any time after a failed payment has occurred ask a debt recovery agency to collect payment from you.

- Kindly recheck your order before you checkout so after that you are completely responsible for all charges, fees, duties, taxes and assessments arising out of the use of the Site.

- After checkout and successful payment; you can view that order in “My Account > Order History” and as well as check shipping status also.

6. Delivery Information

- While in checkout page you can choose your suitable delivery slots and book it for delivery process. If you have put any delivery instruction to us then you can comment it in last process before the confirm the order. E.g. : “call me before come” , “don’t bell rings at door” etc..

- We are pleased to try that deliver your ordered products on time as you selected delivery times.

- We have next day delivery slot for ordered items, and you can choose next 3 days space in checkout section as your suitable day slots.

- If you had selected Cash on delivery then we just request you that kindly make ready cash with any change of money to our delivery executives on delivery point.

- Delivery cycle might be modify with discuss with you in terms of nature activity like heavy rainfall, earthquake, cyclone, etc.

7. Order Cancellation, Return & Refunds

- We believe in “Customer First and Satisfaction Must”guideline, so we are maintain “HASSLE FREE RETURNS AND NO QUESTIONS ASKED REFUND POLICY ” for better shopping experience with our valuable customers. Note : Exception for Products like Fruits & Vegetables, Dairy-Bakery produce items, Frozen items - it can’t be returned.

- In any circumstances, an user/customer can cancel the order anytime before ordered items dispatched for delivery then customer has to call/WhatsApp to customer care for cancel process or go through website in My Account>order history and make cancel the relevant order  ; in this case : (a) if order was in cash on delivery payment mode then no need to process for any refund. (b) if order was by any wallet, credit card-debit card, net banking payment mode then we will process for refund in same payment mode within 24-72 hours.

- If we suspect any user/customer has undertaken a fraudulent transaction or any transaction which violates the terms & conditions of using the website/app, in this case we may cancelled that orders by our end. We will manage & update regularly a negative list of all fraudulent transactions and customers and would cancel any orders placed by them or deny any access to them on Website/App.

- If in any case like, delivered damage product, quality issue, wrong product delivered then customer is entitled to return that product(s) at time of delivery or same day of delivery but not more then that. In this case, we will take back the product(s) returned and deliver same or similar product(s) to customer or we will issue gift voucher of Groxy and customer can be redeemed in their next purchase on Website/App.

8. Data Privacy of Users

For shopping goods from Website/App, we may ask you few basic details about you for registration of your profile like as : Your correct Name including First & last name, valid email address, valid contact number, proper residential/office address with landmark and postal code, Demographic profile(like your birth-date, gender, occupation, education, marital status, family member counts,etc..) for deliver more better service in every order. And we strictly follow to secure your collected data information in our company records. We will use this data for communicate with you for serves better and also for promotional offers, promotional activity/events of

9. Change or Update of Terms & Conditions

Groxy may at any time modify or change the Terms & Conditions of access of the Website/App without any prior intimation to you. You can use the updated version of our Terms & Conditions at any given time on the Website/App. You should often review the Terms & Conditions on the Website/App.

10. Promotion offers & Activity

- We will offer to you such as discount value(discount promo codes) on particular cart value or on promotional products count value (like e.g.- any promotional product-buy 1 for Rs. 100 and buy 2 for Rs. 150)

- We will offer with any brand/company promotional products offer to you with gift voucher or promo codes for the this case every offers may vary to different types of conditions so that we request you to kindly read this types of all offer’s terms & conditions before apply it. In this case : This promotion activity with third party companies so we are not responsible for any disputes with you so better to ask us for any doubts or issues before use it for more clarity and  transparently about promotional offers.

- We will arrange events or activity to people for marketing and promotional purpose of our company and give shopping advantages to consumers.

11.  Execution of Agreement

While you are registered with us or place every order to confirm then by clicking “ I agreed T & C”  through our website/app, you agreed that company is authorized to use all your personal information, if we required and will be consequently using that kind of data’s to provide information, products and services offered through our Website/App to you, for billing correspondence and order execution.

12.  Trade Marks & Copy Rights

The Website/App contains Groxy Retails trade or service marks and devices, including the word “Groxy”, and other valued trade or service marks owned by Groxy Retails or licensed to Groxy Retails, to differentiate its services and products. The Groxy Retails Marks are protected from copying and simulation under national and international laws and may not be reproduced, copied or used in any other manner whatsoever, on any material, whether tangible or intangible, without the express prior written consent of Groxy Retails. Without limitation, you must not use any Groxy Retails Marks or a variation thereof, either alone or in conjunction or as a combination with any other trade or service marks, logos and devices. Trade and service marks and devices not forming a part of the Groxy Retails Marks, but included on the Website/App (the “Third Party Marks”) shall belong to the respective owners of such Third Party Marks. You acknowledge that the use and display of such Third Party Marks are subject to the rights of the owners of the Third Party Marks.

13.  Disclaimer

When you admit and undertake that you are using our sales and services on the website/app  and transacting at your own risk and are using your intelligent and sensible judgement before placing into any transactions. We are try our best efforts to display all available items, including in respect of their colour, shape, size, and look, as exactly as best possible. Though, the actual colour, shape, size, and look may have differences from the representation on your mobile/computer/laptop/tablet display screen.

14.  Termination

This User Agreement of Terms And Conditions is impressive unless and until terminated by either you or Groxy. You may terminate this User Agreement at any time, provided that you discontinue any further access this Website/App. Groxy may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Website/App, Such termination will be without any liability to Groxy.

Groxy is authorize to any remarks shall sustain any termination of this User Agreement.

We are assumed that here above all surrounds of Terms and Conditions are read, agreed and understood by you.